Dear All,in April I bought the tickets on your website and my Bank sent me a confirmation that the order is fully paid and money debited from my account.on the website, in my account also had information confirming my order and that a ticket I can print a few weeks before the tournament.today I checked the information on the website and I was unpleasantly surprised that my order is still waiting payment, but I already paid!Please confirm that my tickets are purchased?And how can I get a ticket? will it be enough to get a ticket by email and print it?Thank you in advance,
Hi, please send the copy of the payment receipt to service@atp1000.com, so that we can check for you.
Hello, I booked tickets during the summer, but I never received an email or message with my order number.However, the money was taken out of my account.We have tickets for Friday, Saturday, and Sunday, but we cannot make it to the ticket office on time because we are work until 4:30.Is there ANY way to pick up our tickets at the stadium, or to get them sent to our address in Shanghai by tomorrow afternoon?Thank you!