Hi, what's your order number?
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Performance Information
Shanghai Rolex Masters ATP1000 Tickets
Venue: ShanghaiQizhong Tennis Center
Address: 5500 Yuanjiang Road, Minhang District
Price: ¥130 - 5860
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Tel: 400-021-2797
QUESTIONS
Dear All,in April I bought the tickets on your website and my Bank sent me a confirmation that the order is fully paid and money debited from my account.on the website, in my account also had information confirming my order and that a ticket I can print a few weeks before the tournament.today I checked the information on the website and I was unpleasantly surprised that my order is still waiting payment, but I already paid!Please confirm that my tickets are purchased?And how can I get a ticket? will it be enough to get a ticket by email and print it?Thank you in advance,
Hi, please send the copy of the payment receipt to service@atp1000.com, so that we can check for you.
I'm waiting for the confirmation of order 1910114712, i bought the tickets several hours ago and i didnt receive any mail.Thanks.
Hi, the message will be sent before 10 o'clock.
can you mail tickets to hong kong?
Hi, yes we can mail to anywhere.
Hi Guys!today I ordered 2 tickets for 11. and 12.10.2018. I live in Austriaand my flight leaves on 5.10.2018 to Shanghai.when will I receive my ordered tickets from you?Can you also submit them to me by Email and are they valid in Shanghai?are the ordered tickets combined with individual seat numbers or can I choose any seat in my ticket area.thanks for your help and answering my questions
Hi, your order will be shipped within 3 days.
I bought it on the 24th April 2018 ticket. What time will be shipping the tickets? Details are as followsItem Number:1804244239Receipt number: 1264-2935-4761-1277Invoic ID: 1804244239507589Buyer name: Izaki TerutoshiPostal code: 153-0065Street address: 1-25-25 Naka-cho Meguro-ku Tokyo Japan
Hi, it will be shipped after July.
can i sill buy the 15Oct2015 Centre court tickets? Because I cannot see it online. Thank you!
Hi, the tickets for Oct 15 were sold out.
Tell me please, is it OK if I pick up a ticket in your Shanghai office in September or it would be better to book it or pre-order online?
Hi, it's better to pre-order then pick up them in Shanghai.
Hi, I bought the ticket today , when I expect receive it?
Hi, it will be shipped after Oct 7.
I booked the tickets in early Aug and when will I know the seat number? I will collect the tickets in the venue.
Hi, the seats will be arranged while you go to pick them up if you choose "collect in venue".
Hello, I booked tickets during the summer, but I never received an email or message with my order number.However, the money was taken out of my account.We have tickets for Friday, Saturday, and Sunday, but we cannot make it to the ticket office on time because we are work until 4:30.Is there ANY way to pick up our tickets at the stadium, or to get them sent to our address in Shanghai by tomorrow afternoon?Thank you!